Ever since I’ve had dial up internet at home in 2002 it has changed so much and one of the areas that excites me the most is in the area of online education and learning. After discovering khan Academy I am now absolutely hooked. The videos are very easy to follow, there is so much material in areas that I am interested in and it is all absolutely free (kudos to Sal for starting it all and for the teams progress on the service). Since the time that I initially found KA things have improved greatly, I can see that the team has grown and whenever there are any new topics that tip my interest I go through the material.

One of the problems with online education is that it is *online* and sadly the people that can most benefit from this material are the same group of people that dont actually have sufficient access to the internet. I have some family members in indonesia that have this problem and this comes about because of the cost of wireless and the quality of service. This makes it very difficult to stream video directly from the internet so whenever I go back I try to download the videos that I know may help and put it on a cd for them so they can watch it offline.

I tried to do a project around solving this a few years ago using VSAT technologies but I just wasn’t able to get around the red tape and simply ran out of my personal resources that I had dedicated to complete the project. At completion I was only able to implement the project in one site. Things however are improving and the internet in many of the areas are getting better. Hopefully in the near future KA will make its way to the people that will benefit the most because I can personally see how much of a difference it will make once its accessible.

In Addition to KA new online education platforms such as coursera and an entrepreneurial studies course called venture-lab has also been developed. All courses are online, they are free and they are taught by some of the most experienced lecturers in their field. The courses are amazing and simply blows me away. It is probably why there are so many teens popping up in the media building companies, apps and online services so early on in their lives, all the information is there and they just need to utilise it.

Its a great sign of things to come. The new generation leveraging of what the previous generations have learnt at such a large scale in such a quick period of time just holds so much potential. It will lead to faster breakthroughs, better technology (and as long as we dont obliterate the planet and each other) a much more exciting future.

 

Below are some of the great educational services that I use online. Enjoy….

 

Venture Lab


Khanacademy

 


Coursera

Thanks to the DailyDealMedia guys for the write up about our new coupon features found in this article @ http://www.dailydealmedia.com/789coupon-storage-service-reminds-daily-deal-users-when-their-coupons-expire/. We appreciate the support and will be releasing new features in the up coming weeks which also includes our new mobile applications that integrate this new coupon feature. We hope to continue simplifying the process of managing daily deals both pre and post purchase and will drive to find new ways to continue to innovate in this space.

 

This post is just to trip down memory lane. Since the first time BlipADeal went live we have made 4 different changes to the design to either cater for new features so that they integrate together better or to simply give a fresh new look to the site. Digging through my old screenshots of the past BlipADeal design’s I am not able to find the first version that we did however I do have the proceeding ones.

I think we may be staying with this new design for a while, specially as we improve various other aspects of the website, however if have any comments or feedback on the new design please dont hesitate to let us know !

 

 

 

With the new design, our goal was to successfully integrate the new coupon and preferences feature without making it feel “tacked on”. We felt that for the new additional features to be integrated successfully the design needed to change as well to give it a better, complete coherent feel.

We also tried to ensure the new design felt cleaner and easier to navigate, with less widgets and moving timers (as it seems this is no longer as necessary as it used to be). From a technology perspective, much of the HTML was removed and was moved into the CSS to give the page a quicker load time. As we move away from our MVP product into something more mature the code base and performance aspects will also be gradually enhanced.

Just a quick (two) screen shot of the site in its close to original form those months ago !

We are proud to announce that BlipADeal 3.0 is finally launched. As part of this release we added some features that we felt had been missing from our original service along with new and innovative features that have never been tried but we hope will help fans of group buying, daily deals manage their coupons post purchase.

A more in depth description our coupon management system can be found here, however as a summary, this feature allows users to aggregate and manage all their coupons in one place through a multitude of easy interfaces. Additional features we have added the 3.0 to further enhance the deal searching experience are as follows;

  • Watch-list to allow users to easily watch and monitor deals that they may want to purchase
  • Reminders for coupons and watch-list items that can be sent via email and mobile
  • Categorical, locational and keyword preferences.

In addition to the features a complete revamp of the website has been done to integrate everything into an intuitive, easy to use suite of tools to manage all your daily deals needs (post and pre-purchase). On the mobile front, a new mobile application will be launched within the week to work in conjunction with the new goodies that have been made available on the web.

We really hope everyone enjoys the new site and as always all feedback is welcome. Post a comment or contact us directly at support (at) blipadeal (dot) com.

 

So your sitting with friends at a bar, your in the shower or your driving to work and that idea hits you. You think about the idea a bit more (on and off) and the itch to scratch it gets worse and worse as time goes on. One weekend you say “screw it, i’m going to stay inside to code today” i’m not going to go to the beach i am going to stay inside and hack this mofo up and see where it goes. You hack away for 4-5 hours and you really like were its going. A few weeks pass by and it becomes the dominating idea in your head and on that one fine day you think “hmmm I like this, maybe i should make a business out of this”.

Once this happens and you really take the side project seriously, the question about quitting work to do it full time isn’t going to be too far away. So, when you finally do get to that decision how do you know its the right time to quit the faithful 9-5.

The real answer to that is you never know, because the right time to quit work is when you know 100% your going to get paid in your new venture and that you will succeed without a doubt, kinda like when you leave one job for another and all you have are only a few unknown variables ! That’s the right time BUT that’s hardly ever the case when your at the crossroads of deciding to quit work or not for your startup. Of course there are exceptions and if you are one of those few that managed to get capital, have a killer user base or your already nicely profitable before leaving the 9-5 then your definitely ready to leave. We weren’t in this situation so the decision for us wasn’t as easy or crystal clear.

So what are the key things you need to take into consideration ?! Everyone’s priorities are different but I think here are the points we considered

  • You need to be relativity stable financially.  By this i don’t mean having massive savings but enough to get you to where you want to go and enough that if things go pear shaped your not going to live under a bridge. Its different for everyone based on their stage of life but it could be 20K, 50K, 100K, 200K, it all depends. By financially stable it also means that you don’t have massive debts to service. If your married or have a partner who is understanding and can cover things in the time you quit work to make a push for your startup thats ok, but if your servicing things by yourself and if you know there will be no income for X period of time you need to make sure there are no big debts to service otherwise you will be worse of then when you initially started by a great deal and you don’t want this situation.
  • You need to make sure your mentally prepared. This preparation has many parts to it:
    • The first part is to prepare yourself to treat your startup as seriously as you did when you were working full time. This means take when you start, when you finish, when you screw up and when you succeed seriously. You are your own boss now BUT treat it with the same (or more) respect as you did when you had a boss that watched what you were doing and would kick your ass if you screwed up or rocked up to work 5 hours late everyday. This is key cause if you don’t have this discipline you will get restless and start looking for work after a few weeks of “giving it a go”.
    • The second part is to prepare yourself to deal with the reduced income that you will receive. You might be able to make some money on the side, get some interest from savings etc etc but it wont be the same as your salary. If this is true then prepare for that cause it means you will probably have to cut down on certain spending that you didn’t even think about when you had that nice 6-figure salary at your faithful 9-5. For me and the team cutting down wasn’t so big and issue cause we are cheap anyway but for some it might be a big transition so prepare for this.
  • Make sure you know what your going to work on and you know what the goals of everyone on the team is going to be. I have heard how some people quit work before even having an idea or having an idea without seeing if that idea will work via some code/prototype. Personally i don’t know how this works ?! what do you do, sit under a tree while your earning zero money and wait for the proverbial apple to fall on your head ? I guess it might work for some people but my suggestion is, have your idea, have some code written, even launch a prototype while your still at work and earning money and see if things float. If they do and your co-founders are ready to quit with you make sure each of their tasks are clear. Having unclear tasks, and having someone idle can cause tension, specially if they quit work to work on the startup only to find out that the bulk of their work is further down in the life of the startup or there actually isnt much for them to do.
  • How does work feel, have you lost complete interest at work, can the team still make progress while still working (as in) your not to tired to code when you come home. If your answer to the above questions is  yes and no then its time to leave. We felt work was just becoming a drag and because of this we felt less energy to work on the startup after the 9-5 even though we still were. We also felt that we couldn’t move fast enough and at this point it was becoming damaging to our startup so we decided this was the point we had to leave.
  • You need to see that glimmer of hope after you do your few initial releases. You need to see that potential. By this i mean, you need to sit in your time machine and see yourself coding feature X, feature Y, feature Z and that one of those features, or a combination of those features will lead you to where you want to be. It might be that you get a few signups, a good amount of hits, good download rate, your turning in that bit of money to pay for your server costs, basically anything that gives you hope of succeeding. If you can see this then its also a good indicator that your ready

So to recap – these are the main points we went through. These ideas are based on our situation and obviously it varies between every individual. I thought it was worth discussing some of these points because making the step to being full time on your startup is a big one, especially if you do have other responsibilities but still have that burning urge to work on your own thing. Its important to consider whats going on in your life so that you can manage your situation and still work on something your passionate about. Its also a big change if you have been working for 8+ years and used to earning a steady income so the mind games and mind set changes are things you need to consider.

Just a few additional points though. Since I left work and started working on software that I really enjoy day in day out along with the additional time i have before my daily work starts, I can enjoy doing things that i have been wanting to do for a very long time. It really is rewarding even though its hard work and i can only imagine how it would feel for people that have reached their goals and as a result can enjoying life doing things that they really want to do without the constant thought of “what kind of curve balls” the startup life will bring tomorrow.

Hope our team reaches that one day :)

Over the past few weeks all of us here at BlipADeal have been working hard to get the best deals from around the world into one place. Now it has been completed and now the team would like to declare that we are now Launched !

It has been a long, painful, sleepless, exciting and fun week all rolled into one. At the beginning of this *launch* week we had all the software modules written, the new infrastructure design completed, we had our go-live implementation checklist and all that was left was to build the new infrastructure, integrate the modules and go live !

Always sounds easy before you start, always looks nicely planned when you see it on the white board, you always imagine pressing the submit button on the DNS settings to cut over but it NEVER EVER freaking works that way does it. Something always goes wrong and your forced to improvise your way through. I guess this is what makes the startup life so exciting and fun.

So lets go over the timeline of our launch over this week.

Monday -

At the beginning of the week we sat down and confirmed that all of the modules we had to complete individually for this release was done and dusted. Our crawling engines where tested and working individually, our changes to the front end where completed and our mobile applications had all the new functionality integrated with the new API’s. This was basically a checklist day to confirm everything that had to be completed was indeed completed and possibly tidy anything up that wasn’t 100% as it should be.

Tuesday -

We spent the next day testing all the new functionality on our pre-production servers and making sure that everything worked as expected. We did some final QA on our Android and iPhone Mobile applications , did a final pre-prod release to some of our users to test the new website and we ran some performance tests on our crawling engine and our front end.

Everything was nicely checked of the list and confirmed A-OK. We pushed all of the final changes into git.

Wednesday -

On Wednesday we built all of the new infrastructure. We provisioned all of the required servers and installed all the additional system software configurations. We configured the databases, web-servers, load balancers and did a quick health check of all the servers. This phase was relatively painless and we had all the new servers configured and tested in under a day.

I just want to add that its quite astonishing to see how quickly we can build server farms with the advent of technology such as AWS and similar servers :) It almost makes you forget about the times that you actually had to order a server as opposed to now simply pressing a button !

Thursday -

On thursday we loaded the new software onto the servers but found a few problems so we were forced to move some of the code back to development and make changes . These were unexpected problems so we were slightly delayed. We also found some late performance problems on the crawling engines so we had to do some fine tuning and re-arrange some of the modules to distribute the load in a more uniformed way. We left the servers running overnight to see how the performance was after the changes.

Friday -

Friday was the day we were going to cut over , celebrate and take a chillaxing weekend monitor the servers and making sure everything ticks over ok. As usual this is not how it worked out. We discovered that there were some problems with some of the crawling engines so there was a need to develop some statistics on the performance. We ended up developing the new functionality so once the system went live we could accurately get analytics on how our crawling engine performance was. This development was unexpected and took the whole day to complete but after it was finished we found that it was well worth the effort cause tuning performance is now much easier to accomplish.

On Friday the plan was to finish some data migration, backups, production pre-runs and some administration documentation for the submission of the mobile applications. None of them completed because of the unexpected issues.

Saturday -

Today was definitely going to be the day that we were going to launch the new release. We started by doing a complete backup of the database followed by our data migration including running the alter scripts on the production tables. Most of the data migration steps worked as expected.

We dropped in the new code changes and did some parallel runs of the application both from the web and on the mobile devices. It was also key to test the compatibility of the old mobile version that many users had already download  as we did not want to release a new mobile version and API which rendered our current user base to no longer have a working version of the app.

Everything seemed to be fine. Even though we had some problems during the course of the week everything panned out pretty well up to this point. We had decided to do the cutover at 10:30 PM on the saturday night as the assumption was most people would be out having a good time in the city and not looking at deals !

After all the systems were run up it was time to cutover the DNS and some elastic IP’s to the new production servers. Elastic IP’s were good but there were problems with the DNS. we had intermittent behaviour which kept forcing the site to move back to the old version at random times.

At this point the site was live but it was behaving unexpectedly and only after 10 minutes of excruciating “what the hell is going on remarks“ did we realise there was a very obscure DNS setting that we had missed when load balancing is used. By this time it was about 2am and we were almost in a zombie like status and the rest of the boys had to drive home cause they had plans on that sunday.

At the end, after getting over these issues, we were however overjoyed that the software had gone live and everything seemed to be working as expected. It was a hard slog but when you see the software running its always well worth the effort.

As mentioned earlier, you always imagine this big red button with “launch” written on it or a single mouse click which *launches* everything … BUT MAN …. it never works that way

When your bootstrapping your startup there is really only one (on going) goal that you should have and that goal should be to ensure that your runway is as long as possible to give you ample time to take off. Take-Off could come in many different forms that is specific to the team.

One of the things that i have come to realise as a bootstrapped startup founder is that when your bootstrapping with very limited funds, you can prolong your runway using varying different methods but by doing so you get the same effect as when you stretch an elastic band. Yes you can make it longer so you can travel a longer distance forwards, but the longer you pull it, the thiner the width gets. This simply means its easier for you to fall of the edges.

To relate this back to the startup world it basically means you can prolong the amount of time you can keep going with your startup but you have to make sure you don’t make any costly mistake which will lead you to fall of the edges. As you stretch this time longer and longer you have less room for errors and mistakes.

Errors and mistakes can come in many different forms and in many cases you dont realise whether the choice you made 2 days ago is a mistake until you look back on it from a much further future point in time. So even though spending as little cash as possible might look like the right choice for prolonging your runway and being able to put food on the table for a longer period, you may in effect have made a costly mistake that will only show its self at some future time after you have had some time to reflect or to think about why things didn’t turn out as expected .

At the moment we face these “should we or shouldn’t we spend” decisions everyday and some of them include

  • How much money to allocate for additional Adsense and Admob campaigns and experiments
  • How to format our campaigns so that they are clear, concise, direct and have the biggest impact to ensure that the allotted funds are not evaporated in a matter of minutes without spending to much time or spending money on a professional marketer (at this point in time)
  • How many additional servers we need as the user base grows and what should the size of those servers be to give the right kind of balance for adequate performance
  • Whether a certain piece of documentation needs lawyer eyes or whether we can get away without the official rubber stamping
  • What domains to buy to prevent domain squatters (yes we would like to get all the blipadeal ones but some are just not worth it)
  • These are just a few but the list goes on and on …. and there are new ones everyday

Being bootstrapped, addressing even very small issues such as that listed above isn’t an easy task because there are many of these decisions and the costs all add up. We must consolidate, compromise and in many cases do much of the legwork ourselves before we contact a third party for additional help.

What we have realised is that it all comes down to substituting your time for the money you would have spent and only spend money on things that are necessary. For example, lets look into a case were we have two important items to consider,

  1. The healthy food that you usually buy that is a little more expensive then your average bowl of ramen and
  2. Paying a designer to get part X of the site completed.

If your short for dinner money (and its important to you to stay healthy and eat good food) do as much of the design for part X that you can and ONLY once you can HONESTLY say you can’t do anymore without professional assistance should you pay for the rest of the work to be done.

In our world money and time are interchangeable so if we spend 1 day getting a mockup done ourselves of a certain design that we like we can save a lot of time when we finally do call our designer to help add those finishing touches.

To successfully stretch and prolong your startup runway the lesson we have learnt is to compromise, dont be so cheap that you try to do everything yourself, half ass it all and in the end have it all being useless (such as trying to put together a legal document without review from a lawyer)  Instead learn enough so that you can articulate what you want by either being able to do the work yourself or doing as much of the work as you can before sending it to the third party. In the true sense of startup tradition this means wearing many hats, hats that you thought that you would never wear.

In our case here are some of the things we did to save

  • Learn exactly how campaigns work with the varying advertising platforms/networks and as a result design the appropriate kinds of campaigns to the correct target market and prevent your advertising investments from disappearing without achieving a favourable outcome. You should have an idea of your target market anyway so the key is to understand how to target them with your campaigns. This could mean some research in phycology to understand what triggers users to take notice within your target market. This could include certain words, color’s pictures or a combination of all.
  • Read through some sample vesting, deed of assignment and work contract documents or better still download them from places like startmate (thanks guys) and use the open source documents to create the required startup material. You might not be 100% correct in what you write or the way the wording is but its going to be a lot easier for the lawyer to understand what you need once you do the pre-work. This means when you site down with them your not starting from scratch, they understand your context to a fairly deep degree.
  • Wireframe, draw or create mockup screens and logos so that the designers have a direction and clear set of parameters to progress on, dont let them pull stuff out of a hat unless you already know what they are capable of.
  • Build monitoring tools and scripts, along with optimising the load on your servers to ensure you don’t need to spend heavy on getting the most largest servers on offer. By building the monitoring tools it allows you to use cheaper equipment but know when things need to be upgraded instantly so you dont spend heavy on resources when they are not required. Only spend on resources only at the time you actually need them.
  • Cook all the food yourself, if you cant cook LEARN ! work out how to cook various different dishes so that you can buy bulk, eat healthy and still spend almost nothing. What we have noticed  very clearly is that, cost of food usually adds up to be the biggest cost in the short term, specially if you eat out to often.

The lesson here is to COMPROMISE ! Not on quality but on time, allocate some of your own time to save money so this money can be allocated to other tasks that you definitely can not do yourself, like buying food (unless you grow your own food) or paying for fuel and things of the like.

This is the way we have found to save money and if anything you end up learning a hell of a lot of skills saving money by trying to understand how many other aspects within a company work, you learn more than just production design or technology related things which is always good !

In the spirit of this post i thought id show you what we did to save costs on dinner a few nights ago via a compromise. We were going to get chicken fillets which is easy to cook, quick and health, oh and the main the big thing is the chicken doesn’t have a used by date of tomorrow. After walking around for a bit however, we saw a nice MASSIVE leg of lamb for $13.82 down from $40.66 !

As you can see its a big discount of 66%. The only catch was the used by date was the following day. We thought why not, we are going to eat it tonight anyway so we went with the leg of lamb for 13.82, some veges and I made some fried mushrooms in batter and spent some time preparing the food. It fed the 3 of us for the whole weekend and it cost us a grand total of $23.00. So in this instance, spending some time cooking and getting meat that was…. granted, not the freshest (but still very tasty) ended up saving us time in the long run and money and given that its two days since we ate it and we didn’t end up in hospital makes it seem our compromise was worth it :)

Now thats saving money on food …


Coding is an activity that we here at Blipcom really enjoy doing. Its obvious we enjoy it otherwise we wouldn’t be able to sit hours on end in front of the computer bashing away at the keyboard and occasionally on the table when things don’t work :) . I personally have enjoyed coding since I first started to learn back at high-school. I found the idea that you can sit on your backside with nothing more then a computer an idea and ultimately create something totally awesome/useable/useful with just abit of time as investment really alluring. No wood, no metal, no chemicals, no materials nothing …. its awesome right ?!

Well Yes ! it is … For the most part, however therein lies part of the problem with coding. Coding is purely an intellectual activity, other then the slight movement of your fingers you get absolutely no opportunity to use your body or get any exercise. This means that as coders (without any inherit body activities within our work scope) we need to spend extra time outside of our working day to get the exercise that we need.

With a startup however time is one of the things you dont really have much of especially if you are bootstrapping and juggling other responsibilities also. As a result you might have to make tradeoffs.

Sometimes an idea or a solution comes to you during your “alloted” exercise time  and a choice needs to be made, “do I sit on the computer and fix the problem” or do I stick with my exercise schedule”. In my case, i would say, “if i forgot this solution or idea i might loose 2-3 hours thinking about it again” SO i would choose to sit on the computer and work on the problem. Eventually this can happen enough times that you start to loose motivation to continue with your exercise regime and you slip back into getting lazy about your daily gym or jog session.

So there is a deeper question. Should i risk bits and pieces of my health (lack of sleep here, missing lunch or dinner there, eating crap food at a coding session or skip the morning jog session) for a short term product progress gain ? The simple answer is NO however im sure at some stage all of us coders have done it. Making the choice is something that i struggle with myself. Its never been difficult for me to exercise and keep a schedule but because ensuring that progress is made within our product is very important to me, its one of those things that may override my daily planned schedule.

As I type this post, im doing so with a bit of a flu and a headache and I think its probably because i didn’t have enough sleep and rest. As a result i lost yesterday’s progress which i had planned for our mobile application along with parts of today. In retrospect i probably should have got enough sleep and not pushed it as hard the last 3 days.

So the moral of the story is, in my attempts to get things done faster by sacrificing sleep and rest, i have instead managed to get delayed further because i got sick and unwell. This can be thought of as the same in the longer term if you dont watch your health in general. I think sacrificing many things for the pursuit of success in a startup is OK, but i think one of the things which you shouldn’t sacrifice (even if its hard and even if you cant help it) is your health.

Basically without health having all the success in the world means nothing ….

Being a startup means you have to save money. You need to ensure that your runway is as long as possible and that means trying to get as much work done in developing your product whilst still using as little money as possible. One of the areas were the team has saved money is our office location.

As a startup we have the best office in the world, its at multiple locations spread around the beautiful city of Sydney, sometimes in front of the water, sometimes in a hectic coffee shop/pub, other times in a quiet university library.

Basically we have established that our office is anywhere that has power and internet. It may be McD’s it maybe the local coffee shop, it might be a friends house or it may even be the library. Basically, whatever is open, whatever has power and wherever the internet is either FREE or the 3G signal is strong !

When we started developing BlipADeal we knew that we might have to connect to the internet anytime anywhere, whether it be during the day to solve problems or at any unexpected downtimes with the server. As a result of this we purchased an OPTUS wireless dongle so we can connect anywhere anytime. Turns out that OPTUS 3G isn’t as great in all the different places and the place that we most frequent to do work is an OPTUS DEAD ZONE ! … FAIL ! The dongle cost $89 and it didn’t work.

To remediate this we purchased a Telstra dongle which works beautifully anywhere anytime, the only issue is they only provide 5gigs of data which must all be consumed in a very short period of time. After downloading many different patches , updates and using it to do ALL of our work it ran out prematurely causing a sudden halt in work. We contemplated purchasing a topup but its just not worth the price. ($150 dollars for 10 gigs !)

This caused a big issue … our slight miscalculation of data usage caused us to become an internet company without internet connectivity ! Terrible …. Our office arrangements had to change so that we could revert to the original OPTUS dongle that i had purchased and as a result we relocated … After some deliberation we spent some time working out of Kensington UNSW (University of NSW) campus where I used to attend University as a postgrad student. The Campus has great seats, great 3G connectivity, power and has an almost googlesq feeling to it. Rounded tables, comfortable chairs, very anti corporate type ….

Moving forward the team will be working either at Kensington (when we need a change of scenery) or at either of our apartments when we need to collaborate, integrate or do any sort of work together, when we are in individual coding or design mode we find our own little happy places to do our work :)

Its been challenging road up to now, with even the most basic things like internet and finding a good and convenient place to do work  after finishing the 9-5 (cause we want to minimize travel time) but its been a great way to get the team together and work in all sorts of different and very unconventional environments.

In the corporate world technology/IT in general is usually viewed as a supplementary and less critical function that is in many cases grossly under managed and/or poorly funded in comparison. I find this somewhat funny when either the corporation is an IT/Technology supplier or relies heavily on technology to keep its business and its core operations running.

For example, in an IT service company, sales is very important (no doubt) because without sales there is no business, however when its unimportant for sales to understand the technology they are pushing and there is a large disconnect between the sales team and the technology teams  problems can arise further down the track, specially during implementation phases of the project. This in turn can have a very detrimental effect on the IT provider and on gaining future business should the technology sold not align with the technology delivered.

Banks are also a prime example of where technology may not be the prime focus of the top level executives however without technology almost all functions of the bank will grind to a halt. This in turn can cause serious problems for business operations that will eventually be escalated to everyones attention. In investment banking, computer systems running important mathematical functions that determine buy and sell orders account for a large portion of trades and profits, keeping these systems running smoothly is paramount to how the bank looks at the end of its financial year !

In retail banking a blunder in Technology/IT can cause customers to not get paid resulting in mass havoc within the community. An event such as this occurred late last year, when an Australian retail bank had a big problem with their payment system that delayed transactions for almost 1 week. Blunders in IT/technology sensitive industries such as the airlines industry can also result in massive delays and complete customer dissatisfaction. When IT is functioning correctly everyone forgets the kind of effort needed to keep things running so that the business core functions can continue to bring in the revenue, when IT malfunctions it makes the headline news and hits the corporation hard.

So why am I getting into all of this, you may ask ?! Well the reason is, our core business is to provide a way for businesses to connect their best deals whether they be services or products to the consumers. In phase 2 this is not so apparent but in phase 3 and 4 our goal and aim to do this will become very much clear. Our goal from the consumer end is to ensure that looking for items is quick and easy with as minimal pain and overhead as possible.

With this in mind even though we aren’t selling an operating system, or a software package, for us to deliver on providing the best service that we can to the user we must capitalise on technology and also focus on ensuring the technology implemented is best suited for the task.  The goal is to ensure all modules run smoothly and all user actions are as easy to use and as FAST as possible. We need to combine great use of technology and also address user feedback appropriately. This means that even though our core business is to deliver deals from the business to the consumer we can not treat technology as a division of lesser importance.
In our view technology is paramount to deliver our core business promises and as a result technology and IT will always be regarded as an important aspect of our business to ensure ULTIMATELY customer satisfaction.

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